Request Contact
Professional Experience

Professional Career Journey

Hands-on experience in networking, IT support, Microsoft systems, cloud services and day-to-day IT infrastructure operations.

7 Professional Roles • Saudi Arabia, Oman & India
NOV 2024 — PRESENT

Network Engineer

SSCL · Full-time
📍 Makkah, Saudi Arabia · On-site

Enterprise network and IT infrastructure support, covering routing and switching, Fortinet security, Microsoft cloud services, endpoint management, enterprise applications and user support.

  • Manage & Maintain IT Systems and Networks.
  • Prepare technical reports and provide recommendations for performance improvement.
  • Provide direct technical support to users and resolve daily technical issues.
  • Collaborate with other teams to ensure seamless system integration.
  • L2 Routing & Switching.
  • Fortinet 111C policy, user management, access profiles and URL filtering configuration.
  • LAN / WAN infrastructure.
  • Windows Autopilot deployment and Microsoft Entra ID integration.
  • Manage user accounts and access permissions.
  • Microsoft Office 365 administration and support.
  • Oracle 10g Database and Forms/Reports 6i installation and configuration.
  • Biometric Attendance System.
  • Cisco & Avaya Telephony System.
  • Deployed and managed IP and Analog Camera Systems for surveillance solutions.
  • IoT solutions including Smart TV, Smart Sensor, Smart Lock and Door Access Control.
  • Troubleshoot printing, email, VPN and Internet access issues.
  • Install and upgrade Windows OS, PCs, printers, antivirus, MS Office and peripherals.
  • Resolve IT systems and software issues for co-workers.
  • Technical documentation.
  • Testing and evaluating new technologies.
Cisco Fortinet Azure Entra ID Autopilot Microsoft 365 LAN/WAN Oracle
DEC 2019 — NOV 2024

IT Specialist

SEDER GROUP · Full-time
📍 Makkah, Saudi Arabia · On-site

Provided professional IT network, hardware and software support for enterprise and highly secure environments.

  • Responsible for IT technical network, hardware and software support to end users.
  • Provided support inside Masjid-Al-Haram, Public Security 911 and Saudi Government offices.
  • Performed Help Desk & Ticketing System activities.
  • Fortinet Firewall support.
  • Wi-Fi Access Point configuration and troubleshooting.
  • Outlook & Microsoft Office 365 support.
  • Windows Server 2016 administration.
  • Routing & Switching including VLAN, RIP, BGP, OSPF and EIGRP.
  • Installation, updating and upgrading of PCs, printers, OS, antivirus and MS Office.
  • System backups and data recovery.
  • Milestone R3 2020 installation and troubleshooting for IP Camera systems.
  • Avaya IP Telephony System.
  • Network monitoring using PRTG and WhatsUp Gold.
  • Conducted weekly training for end users and junior staff members.
  • Prepared PPM reports and technical documentation.
Fortinet Cisco Windows Server Microsoft 365 PRTG WhatsUp Gold Avaya
MAR 2016 — MAY 2019

Information Technology Technical Support

Zahran Operation & Maintenance · Full-time
📍 Al Bahah, Saudi Arabia · On-site

Technical support and infrastructure operations for hospital IT environments.

  • Responsible for smooth running of the hospital LAN and PCs.
  • Created and managed Local Area Network infrastructure.
  • Router, Switch and Hub installation and maintenance.
  • Telephone Analog & Digital systems.
  • Wi-Fi infrastructure.
  • Surveillance CCTV and IP Camera systems.
  • PBAX, Central, TV, DISH TV and Announcement Systems.
  • Structural network cabling.
  • Computer hardware, laptop, printer, FAX, Xerox and scanner troubleshooting.
  • Managed defective equipment and parts through maintenance inventory.
  • Handled technical inquiries and complaints from staff.
  • Technical documentation and inventory management.
LAN Networking CCTV Wi-Fi Hardware IT Support
APR 2015 — SEP 2015

IT Technical Support

Al Azeema · Seasonal
📍 Muscat, Oman

Technical sales and IT services covering networking, surveillance, hardware and access-control products.

  • Technical support and sales for D-Link networking products.
  • Sales of IT networking products, CCTV, IP Cameras and network cables.
  • Computers, laptops, printers and access control solutions.
  • PBX products and services.
  • Sales and services of IT hardware parts.
  • Installation of computers, software, hardware and antivirus.
  • Installation of CCTV and IP Camera systems.
  • Installation of FAX machines, printers and Xerox machines.
  • Demonstrated IT equipment and explained product benefits.
  • Prepared sales visits and presentations for clients.
D-Link Networking CCTV Hardware IT Sales
NOV 2012 — FEB 2015

Network Engineer

United Telecoms Limited, India · Full-time
📍 Daltonganj, Jharkhand, India

Network engineering and IT support for government offices including banks, jails, sub-division offices and block offices.

  • Installation and maintenance of LAN & WAN equipment in government offices.
  • Supported banks, jails, sub-division offices and block offices.
  • Installation and maintenance of routers, switches, modems and hubs.
  • Data cabling installation and maintenance.
  • Installation and maintenance of computers, software, hardware and antivirus.
  • Network troubleshooting and issue resolution.
  • Network discovery and network mapping.
  • Report exports and device role customization using WhatsUp Gold.
  • Windows OS installation and troubleshooting.
  • Performed day-to-day operational activities.
  • Provided IT support to government staff.
  • Performed duties assigned by District Head IT Manager.
LAN/WAN Cisco Routing Switching WhatsUp Gold Windows
APR 2011 — OCT 2012

Information Technology Technical Support

Sauriyam Infotech · Full-time
📍 Ranchi, Jharkhand, India

IT technical support, hardware deployment, software installation and networking activities.

  • Installed and configured desktop computer hardware.
  • PC, printer and peripheral installation and support.
  • Installed client business and technical applications.
  • Installed standard Microsoft software and operating systems.
  • Website development as Assistant Programmer.
  • Worked with .NET framework, SQL Server, HTML and CSS.
  • Network cabling activities.
  • Patch panel installation.
  • Network module fixing and infrastructure support.
IT Support Hardware HTML CSS .NET SQL Server
SEP 2010 — MAR 2011

Software Programmer

XIPHIAS SOFTWARE TECHNOLOGIES PVT LTD · Internship
📍 Ranchi, Jharkhand, India

Windows-based software development and programming projects using Microsoft development technologies.

  • Windows-based software development.
  • Worked as Assistant Programmer.
  • Worked with .NET framework.
  • Developed applications using C#.
  • Worked with MS-Access database.
  • Worked with SQL Server.
  • Successfully completed Hotel Management project.
  • Successfully completed Medical Store project.
C# .NET MS Access SQL Server Software Development
Open to New Opportunities

Let's build reliable IT infrastructure.

Available for Network, Cloud, Infrastructure and IT Support opportunities across Saudi Arabia and the GCC.

💬 Request WhatsApp Contact ✉ Email Me 🔗 LinkedIn ← Back to Portfolio